• What do I do if I need to update my account information and/or having difficulty logging on?
• Why do Garden Club Members have to have an account?
• Do you have a money back guarantee? What do I do if I need to make a return or exchange?
• What is the duty for shipping to Canada?

What do I do if I need to update my account information and/or having difficulty logging on?

In order to update your account information, you have to go to the heading MY ACCOUNT, access your account, then make the necessary changes to update your account.
If your cannot log on, first, try to retrieve your password, this will determine if you have an account set up, and if your email address is correct in the system. If you receive your password at your email address, log on using the email address, and password. Make sure the email address is typed correctly, our site is case sensitive.

If you do not receive an email with your password, the email address we have is not correct in our system - please call customer service at 1.800.968.7842, M-F 8am-5pm CT.

Why do Garden Club Members have to have an account?

Now Garden Club members do not have to remember an account number, they just need to be a registered user with an online account and you will automatically be recognized. This will be the only way for members to recieve the discount on this order. If you encounter issues or have questions please call 1.800.968.7842 as we would be happy to assist!

Do you have a money back guarantee? What do I do if I need to make a return or exchange?

We want you to be happy. It's as simple as that. If you are not satisfied for any reason, simply return the product within 60 days of purchase and follow the instructions below.

All returns should be sent to Garden Botanika's distribution center at the St. Louis address below. Customer is responsible for return postage. Your return request will be processed within 2 weeks from the time it is received (refund, exchange, credit). No refunds or exchanges on Garden Club Membership, Clearance items, trial sizes, sample packettes or promotional gifts. Please include original packing slip. Allow 2 billing cycles for all credit card refunds.

Customer Care 1-800-968-7842 M-F 8am to 5pm central

Please ship the product with the packing slip to:

Garden Botanika
ATTN: Front Office
8500 Valcour Avenue
Saint Louis, MO 63123

What is the duty for shipping to Canada?

Canadian government requirement. We must provide the value of the items on the outside of the box. Our normal method of shipping to Canada is US Postal Service however, we will ship via UPS at the customer's request. Canadian customers are responsible for all duties/taxes payable upon delivery. We do not provide estimates for this cost.